Legal

Terms of Service — Conditions of Treatment

The terms on which we assess and treat you.

Version 1.0 · Effective 17 August 2026

1. 1. Definitions

   • We, us, our — Power Physiotherapy.
   • You — the person receiving treatment, or their parent, guardian or substitute decision-maker.
   • Session — an appointment in which assessment or treatment is provided.
   • Practitioner — a physiotherapist registered with AHPRA who treats you.

2. 2. Who treats you

   You are treated by a physiotherapist registered with the Australian Health Practitioner Regulation Agency under the Health Practitioner Regulation National Law (Victoria). You can check any practitioner’s registration yourself on the AHPRA register of practitioners.

3. 3. Consent to assessment and treatment

   Before treatment begins we explain what we propose, why, what it involves, and any material risks. You may ask questions, ask for a different approach, ask for another person to be present, or stop at any point. Your consent is ongoing, not once-off: you can withdraw it at any time, including part-way through a session.

   Some treatment requires the removal of clothing to examine or treat an area. We will explain why, offer draping and a chaperone, and proceed only with your agreement.

4. 4. Scope of practice, and when we refer on

   Physiotherapy is not the right answer to every problem. Where your presentation is outside physiotherapy scope, needs investigation we cannot provide, or suggests a condition that requires medical or specialist care, we will tell you and refer you on. We would rather send you to the right person than keep treating you.

5. 5. Outcomes

   Physiotherapy outcomes vary between people, and depend on factors including the nature and duration of the condition, other health conditions, and how much of the plan you are able to do between sessions. We do not guarantee any particular clinical outcome, and no practitioner honestly can. What we do commit to is assessment before treatment, a plan explained in plain language, and retesting so that progress is measured rather than assumed.

6. 6. Fees, funding and payment

   Fees are told to you before you book and are payable at the time of your appointment. Where a funder is involved — a health fund, WorkCover, the TAC, or an NDIS plan — what they pay is set by them, not by us, and any gap is payable by you.

   Booking, deposit and cancellation terms are in our Booking, Deposit & Cancellation Policy, which forms part of these terms.

7. 7. Your records

   We keep a clinical record of your care, held and released in line with our Privacy Policy. Records are kept for at least 7 years from your last service, and for a patient under 18, until they turn 25.

8. 8. Ending care

   You may stop treatment at any time, without explanation. We may end or decline care where treatment is no longer clinically indicated, where you would be better served elsewhere, or where behaviour towards our staff makes safe treatment impossible. If we end care we will tell you why and, where appropriate, help you find alternative care.

9. 9. Your rights under the Australian Consumer Law

   Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right or remedy you have under that law. Nothing in clause 5 is intended to limit them: a statement that clinical outcomes vary is a statement of clinical fact, not an exclusion of any guarantee. Where a term of these terms would be unlawful, it applies only so far as it lawfully can, and the remainder continues to apply.

10. 10. Concerns and complaints

    Tell us — see Feedback & Complaints, which also sets out your external escalation rights to the Health Complaints Commissioner (Victoria) and to AHPRA.

Questions about this document: [email protected].